Zora is a UK marketplace for groceries, spices, drinks, frozen foods, fashion, beauty, home essentials, gifts, and more. It helps customers find a taste of home while giving vendors a simple way to reach more buyers.
Brand snapshot
Zora is built to help customers discover authentic African products while giving vendors a direct path to sell online. Use this page for quick answers about shopping, delivery, payments, returns, and vendor onboarding.
Quick links
The basics of what Zora is and what you can buy.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
Zora is a UK marketplace that brings authentic African products, trusted vendors, and a modern shopping experience together in one place.
You can find groceries, spices, fresh and frozen foods, drinks, fashion, beauty products, home essentials, gifts, and other culturally relevant items.
Zora serves customers across the United Kingdom. Delivery availability and timing can vary by vendor and order type.
How to sign up, browse, and place an order.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
Create an account from the sign-up flow, verify your details, and then you can start browsing products and placing orders.
Browse a vendor or product, add items to your basket, review your delivery details, choose a payment method, and place the order at checkout.
Yes, where available. Delivery fees, availability, and order handling can depend on the vendors in your basket.
Accepted methods, payment safety, and support.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
Available payment methods can include major cards and supported wallet or local payment options, depending on your platform and region settings.
Yes. Zora uses secure payment flows and only shows payment details that are needed to complete a transaction or process support requests.
Retry the payment after checking your card or wallet details. If it still fails, contact support with the order reference and any error message shown.
Delivery timing, tracking, and fees.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
Delivery time depends on the vendor, product type, and delivery method selected at checkout. Estimated timings are shown before you complete the order.
Yes. Once an order is confirmed or dispatched, you can usually track its status from the app or through the order updates you receive.
Delivery charges depend on the selected service, order value, and vendor coverage area. Some orders may qualify for free delivery thresholds.
Cancellations, damaged items, and refund handling.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
Following the General Food Law Regulation (EC) No 178/2002 and the Food Safety Act 1990 (Health & Hygiene), there is no refund on food items — including meat, fish, spices, and beverages. For all other eligible items, most can be returned within 14 days of delivery, provided they are unused and in their original packaging (though this can vary by seller). To return an item, go to your account, open your order history, select the product, and follow the steps — which may include printing a return label. Refunds are processed once the seller receives and inspects the item.
Take a photo if possible and contact support with your order number. The team will review the issue and advise on a replacement or refund where applicable.
Cancellation depends on the order status. If the order has not been prepared or dispatched yet, contact support quickly to check whether cancellation is still possible.
Common order changes and account updates.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
You can update your saved address before checkout. If an order is already in progress, contact support immediately to see whether the delivery details can still be changed.
Contact support as soon as possible with the correct information and your order reference so the team can check the best way forward.
Use the order support path in the app or email support with the order number and a short description of the issue.
How reviews work and how to share feedback.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
After completing an order, customers can leave a review to share feedback on the product and shopping experience.
Review editing depends on the app flow and moderation rules. If you need help correcting a review, contact support with the product name and review details.
Reviews may be moderated when they contain policy violations, spam, or clear abuse. Admin teams should use the review moderation tools when needed.
Discounts, vouchers, and special offers.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
Promotions are applied during checkout or through a campaign-specific offer. Terms, eligibility, and expiry dates can vary by promotion.
Promo stacking depends on the promotion rules. If more than one code is active, the checkout flow will show what can be applied.
Discounts can expire or become unavailable when the promotion period ends, the basket no longer qualifies, or the code has already been used.
How Zora keeps the marketplace trustworthy.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
Vendors are reviewed, and product listings should represent genuine items. Customers can also report concerns if a product seems incorrect or misleading.
Report the listing to support or admin review so the product details can be checked and corrected where needed.
Yes, but trust is maintained through vendor approval, content review, and customer feedback. Consistent moderation keeps listings accurate.
How to reach the team and when to escalate.
Answers below are written for customers, but the same help themes are used across the vendor and admin tools where relevant.
Use the contact page or email the support inbox. Include your order number, a short description of the issue, and any helpful photos if relevant.
Send a clear message with the issue, your order reference, and the best way to reach you. The support team can then prioritise the next step.
Start with the FAQ page for quick answers about ordering, delivery, payments, returns, and vendor onboarding.
Share your order number, product name, or vendor details so the team can help you faster.